Effective Date: October 21, 2025
Applies To: ZiaTow.com and ZiaTowing.com
Jurisdiction: United States of America — Based in Albuquerque, New Mexico
1. General Information
ZiaTow.com and ZiaTowing.com (hereafter collectively referred to as “the Websites”) operate as information and referral platforms that connect members of the public with independent, third-party towing and roadside service providers across the United States.
The Websites do not own, operate, lease, or control any towing trucks, vehicles, or roadside service equipment.
The Websites do not employ, supervise, or train any tow truck drivers or service operators.
All towing, roadside assistance, and related vehicle services arranged through these Websites are independently provided by third-party businesses or individuals (“Service Providers”) who operate under their own business names, licenses, insurance policies, and professional discretion.
2. Legal Status and Limitation
ZiaTow.com / ZiaTowing.com are privately owned websites operated by an independent individual based in New Mexico.
As of the effective date, these Websites and their owner are not registered as an LLC, corporation, or formal business entity, and therefore operate solely as a digital dispatch coordination and referral platform.
The Websites do not perform or directly contract towing or recovery services, nor do they provide storage, repair, or transport functions. All services are carried out entirely by independent contractors.
3. Disclaimer of Liability
To the fullest extent permitted by applicable law:
ZiaTow.com / ZiaTowing.com, their owner(s), agents, affiliates, and representatives disclaim all responsibility, liability, or obligation of any kind arising out of, related to, or connected with:
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Acts, omissions, negligence, or misconduct of any third-party Service Provider;
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Delays, cancellations, or failure to arrive at a service location;
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Damage to vehicles, property, or cargo;
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Personal injury, death, or emotional distress;
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Overcharges, misquotes, or billing discrepancies;
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False or misleading statements made by third-party operators;
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Data errors, communication failures, or technical interruptions on the Websites;
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Any consequential, indirect, incidental, or punitive damages of any nature whatsoever.
Users expressly agree that ZiaTow.com / ZiaTowing.com shall not be held liable for any event, occurrence, or harm resulting from the actions, decisions, or business practices of independently contracted towing or roadside companies.
4. No Warranties or Guarantees
The Websites and all related content, contact forms, listings, and dispatch communications are provided strictly “as is”and “as available.”
ZiaTow.com / ZiaTowing.com make no warranties or guarantees, express or implied, including but not limited to:
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Accuracy or completeness of provider information,
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Availability of service in any particular area,
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Timeliness, performance, or reliability of any dispatch or referral,
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Suitability, competence, or qualification of third-party Service Providers,
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Merchantability or fitness for a particular purpose.
Use of these Websites is entirely at your own risk.
5. Independent Contractor Acknowledgment
By submitting a request for dispatch, you acknowledge that:
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You are voluntarily engaging with independent third-party providers, not with ZiaTow.com / ZiaTowing.comdirectly.
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Any service agreement formed, whether verbal or written, exists solely between you and the Service Provider.
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You are responsible for verifying that the Service Provider holds the proper licensing, insurance, and qualifications in your jurisdiction.
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ZiaTow.com / ZiaTowing.com are not responsible for vetting or guaranteeing any provider’s credentials, insurance status, or business practices.
6. No Insurance Coverage
As of the date of this notice, ZiaTow.com / ZiaTowing.com and their owner(s) do not maintain business liability, commercial auto, garage keepers, or on-hook towing insurance policies.
Users who engage towing or roadside services through this Platform do so with full understanding that all physical and financial risk rests with the Service Provider and/or the requesting party.
If insurance coverage is desired or required, it must be obtained directly through the Service Provider performing the service.
7. Limitation of Liability
In no event shall ZiaTow.com / ZiaTowing.com, their owner(s), affiliates, or representatives be liable for any damages exceeding fifty U.S. dollars ($50.00) in total, regardless of the type of claim, number of occurrences, or theory of recovery (including negligence, breach of contract, or tort).
This limitation applies to all claims collectively, including those arising from website use, referral communications, or services provided by third parties.
8. User Responsibilities
By accessing or using these Websites, you agree to:
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Provide accurate, lawful, and current information when requesting services;
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Communicate respectfully with dispatchers and third-party providers;
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Pay all agreed fees directly to the Service Provider;
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Not misuse or manipulate the Websites or dispatch systems for fraudulent, deceptive, or unlawful purposes;
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Assume full responsibility for verifying all information about the Service Provider before service begins.
Any misuse, harassment, or abuse of the Websites or affiliated personnel may result in denial of service and possible reporting to authorities.
9. Disputes and Claims
All disputes regarding fees, timing, quality, damage, or conduct must be addressed directly with the Service Providerwho performed the work.
ZiaTow.com / ZiaTowing.com do not mediate, arbitrate, or intervene in disputes between customers and third-party towing operators.
Any attempt to hold ZiaTow.com / ZiaTowing.com responsible for the acts of others is void under this Legal Notice.
10. Indemnification
You agree to defend, indemnify, and hold harmless ZiaTow.com / ZiaTowing.com, their owner(s), agents, and affiliates from any claims, losses, demands, liabilities, damages, costs, or expenses (including attorney’s fees) arising from:
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Your use or misuse of the Websites or dispatch system,
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Your breach of these terms,
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Your violation of law or third-party rights, or
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Any claim related to services rendered by an independent Service Provider.
11. No Agency or Employment Relationship
Use of these Websites does not create any agency, employment, joint venture, or partnership relationship between you and ZiaTow.com / ZiaTowing.com or between ZiaTow.com / ZiaTowing.com and any Service Provider.
Each party acts solely in its independent capacity.
12. Modification and Termination
ZiaTow.com / ZiaTowing.com reserve the right to modify, suspend, or discontinue any aspect of the Websites or Services at any time, without notice or liability.
The operator also reserves the right to update or revise this Legal Notice as business operations evolve. Continued use of the Websites constitutes acceptance of any revised terms.
13. Jurisdiction and Governing Law
This Legal Notice is governed by the laws of the State of New Mexico, and applicable federal laws of the United States, without regard to conflict-of-law principles.
All claims, disputes, or proceedings shall be filed and maintained exclusively in the state or federal courts of Bernalillo County, New Mexico, and users consent to such jurisdiction and venue.
14. Severability
If any provision of this Legal Notice is held to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.
15. Contact Information
ZiaTow.com / ZiaTowing.com
📧 info@ZiaTow.com
🌐 https://ZiaTow.com | https://ZiaTowing.com
📍 Based in Albuquerque, New Mexico — Serving All 50 States